We want you to get your packages as quickly as possible. Here are five ways to avoid package delivery delays:
Respect Warehouse Timings
When shipping to your Vyking Ship address, DO NOT choose a guaranteed delivery time (before 8 a.m. or 10 a.m.) in the shipping options.
The problem with these guaranteed services is that they tend to show up at our Vyking Ship warehouse before we open. This means that we will fail to get the package because they will continue to try to deliver it before our warehouse is open.
If you do this by mistake, we do have the ability to contact the shipping carrier and arrange for the packages to be delivered during our normal business hours, but unfortunately it usually takes an extra day for them to make the transition. So in the end, your package will be delivered to us much faster if you don’t select a guaranteed shipping option.
Write Correct Vyking Ship Address
Make sure your package is correctly addressed to your Vyking Ship account.
There are two places to find the format that all packages shipped to your Vyking Ship address should have. The first is in the verification email you received when you set up your account. The second is by clicking on the “My Warehouse” link that you will find in the upper right hand of the screen when you’re logged into your account.
Most merchants have two lines available for the street address, when selecting the shipping destination. Make sure to put your suite number in the second line. For example, if your suite number is 1234, write “Suite 1234” or “Ste 1234” in the second address line. This is important because FedEx Ground sometimes has difficulties delivering packages where the suite number is on the same line as the rest of the street address.
Write Correct Suite Number
Make sure your name and suite/account number are on the shipping label for all packages that arrive for your Vyking Ship account.
If a package arrives with your name, but no suite number, this will likely delay your package since we have to figure out who it belongs to. (We have customers with the same name.)
In addition, if the package arrives with your suite number and another person’s name on it, this may also delay things. We will need to check to see if the name matches, or closely matches, other accounts in our system just in case there was an error entering the suite number. If you plan on receiving some packages for a friend or family member, we highly suggest you have them put YOUR name as the recipient on the package. If this is not an option, for security purposes, we will need to have you send us a copy of a government issued photo ID that belongs to them.
We do realize that sometimes merchants may incorrectly type your name or suite number. We will do our best to figure out the correct account for all incoming packages.
Use Your Own Credit Card
If you use a credit card or PayPal account, use YOUR account and make sure that all the information matches the billing information you’ve given us at Vyking Ship.
This is very important if you want your package to be shipped out on time after you pay for it. We have to investigate any information that does not match and this will almost guarantee a one-day delay at the very minimum and may result in us requesting some additional documentation such as a government issued photo ID and a utility bill.
If your billing address has changed, make sure to update it in your account.
Update Phone Number
Make sure the phone number we have on file is updated and accurate.
If your country’s Customs department needs some more information from you about your package, they’re going to try to call your listed phone number. If the phone number on your account is incorrect or outdated, it may result in a delay at Customs. If Customs does try to contact you, make sure you get in touch with them as soon as possible.