Upon request, we will remove all of the price tags and invoices from a single package or from all packages in a single consolidation for one low price.

Each time a new package is entered into your account, we will take one photo of the exterior of the package for free.

Upon request, we will take 3 additional photos of all the contents in your package for a nominal fee.

If you use our expedited package forwarding services, we guarantee that we will begin processing your package forward request within two business hours of you placing the request.

If we require further clarification as to some aspect of your accompanying processing, we will pause the timer until we receive clarification.

When you select our Security Tape option, we will place security tape on the outside of your package making it impossible to open without disturbing the tape. The tape will help deter unauthorized individuals from opening your package and removing items but will not prevent Customs Agents or other authorized persons from opening your package. Our Security Tape option is only meant as a deterrent for thieves.

Whenever a package arrives at our warehouse, it will be granted 180 days of free storage.

When this option has been selected, our employees will not only open your package and complete the needed Customs Declaration to the best of their ability given the information contained within, but they will also check the contents of the package against any included Packing Slip or Invoice. Ensuring that you did in fact receive the correct items. During this process our employees will also report any obvious signs damage they noticed while checking your items.

With this option activated, whenever we receive and enter a package into your account, we will open the package and photograph the invoice and all of the items inside. This is a great way for you to find out if your entire order was received or if a mistake was made before you ship the package.

This option may be turned on or off at any time. When this option is turned on, it will affect all incoming packages except for lettered mail items and magazines; turning this on will have no affect on packages that are already in your account. For each package that is photographed in this manner, you will be charged a $1.25 processing fee.

With this option activated, whenever we receive and enter a package into your account, we will open the package, check the contents against any enclosed packing slip or invoice, and then we will complete the Customs Declaration for that package as best we can. The descriptions, values, and quantities that we enter may be edited and changed at any time before the package is shipped.

This option may be turned on or off at any time. When this option is turned on, it will affect all incoming packages except for lettered mail items and magazines; turning this on will have no affect on packages already in your account. For each package that is checked and processed in this manner, you will be charged a $2.00 processing fee.