Frequently Asked Questions

Account Management

Answers to general questions about your Vyking Ship account.

Shipping Support

Answers to the most common shipping questions.

Payment & Fee

Answers to the most common Payment and Fee related questions.

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Service Queries

Answers to common service related questions.

Others

Answers to common questions not covered above regarding your Vyking Ship parcel forwarding account

Here are some common questions about Vyking Ship parcel forwarding services.

What will my account address look like?

1. Your Name
2. 11535 K-Tel Drive
3. Your Suite Number (also your account number)
4. Minnetonka, MN 55343

How soon after signing up can I start having packages shipped to my account address?

Once you have completed registration and verified your account, you will be given access to your unique account address. Please make sure all packages you have shipped to this address have your full name as it appears on your account and your unique suite number.

Can I receive letters?

You can receive letters but we are only allowed to consolidate and/or forward them to you. We are unable to open your mail (letter items) and scan or otherwise process the contents. All junk mail is immediately discarded on arrival.

What items should not be shipped?

We will take the greatest care in making sure your packages are packed as safely as possible. However, even with the best packing job ever, mistreatment by the shipping company may damage items. We highly recommend not shipping very fragile items or items that generally are very susceptible to damage during shipping (such as large TVs or large glass objects).


We are more than happy to give you our opinion as to how safely an item may be shipped internationally before you order the item or once it has arrived at our warehouse.

Account Management

Can I receive packages for other people?

This is one of the most frequently asked questions we get. Yes, you may receive packages for others but we will require you to email us 2 copies of their government issued photo ID beforehand. However, we will never ever allow anyone to receive letters that are addressed to someone else.

Since account setup is free, and there are no monthly fees, we suggest that they set up their own account to receive packages. If you want to receive their packages to consolidate with your own to save on postage, we highly recommend that you have them address all of their purchases to your name and account number to avoid any possible confusion.

Can I give my account to someone else?
For security reasons we cannot change the name of the account holder or email address on any account.
Can I ship packages to other addresses and other people?
You can add the new address by going to the ‘My Account’ page and clicking the ‘Add Address’ button found in the ‘Shipping Address’ section. Once you enter the new address, someone at Vyking Ship will need to review and approve it before it can be used. Once approved, you will be able to select it from the drop down list of your shipping addresses when you go to ship a package.
My friend and I have separate accounts. Can we combine packages from the two accounts?
For security reasons we do not allow the transfer of packages from one account to another.
Will my account address ever change? How will I know what it changes to?

In the course of our growth it may be necessary to move all operations to a much larger warehouse location for a variety of reasons. We understand the inconvenience this may pose to you especially since many people set up saved addresses with sellers they commonly purchase items from.

If it does become necessary to move to a new warehouse, (a) you will be given no less than a 30-day advanced notification, (b) your packages will be moved to that new location for free, (c) your account number will remain the same, and (d) your account will be updated to show your new address.

What is done with the personal documents that are sent to Vyking Ship?

We may request photo verification in some cases where our system or payment processor indicates a heightened level of risk involved with a payment or some aspect of your account. We will use this information for the sole purpose of verifying identity and will not share this information with any 3rd party or partner unless compelled by law to do so.

Do I need to fill out a Form 1583?

No. However if current policies change, they may be required in the future for normal account usage. We will give all of our customers as much notice as possible, if something changes, to avoid any delay in service.

Why will it not let me set up an account?
We currently do not offer service to a few select countries for legal reasons or reasons of risk. Residents of Minnesota USA are also not able to set up accounts for tax reasons. Our apologies to anyone who is affected by these restrictions.
How can I close my account?

To close your account, simply email our support staff (support@vykingship.com) from the email address used as your login and inform them of your account number and intent to close your account.

Please be aware that once deleted, you will have to setup a new account if you wish to use our services in the future. Additionally, any documents that you may have sent us will also be deleted, so we may ask for them again if needed.

Shipping Support

My package has not yet arrived and the estimated time of delivery has passed, what should I do?

We ask that you wait 2-3 days after the estimated delivery time has elapsed to inform us of the delay as the representatives of the shipping services will not generally begin inquiries until 3 or 4 days after the estimated shipping date has elapsed.

Most of the time, the package is simply delayed due to backups at Customs; especially during peak shopping/shipping season. Another thing to remember is that delivery estimates are quotes in business days, so holidays, weekends, and the day of shipment do not count towards estimated days of transit. It is also important to note that estimated times of delivery are just that, estimates

If you do contact us about a package that has not been delivered, you can be assured that we will contact the appropriate representative immediately and inform you of their findings.

What items are prohibited from being shipped to me?

Loose Lithium Ion and Lithium Metal Batteries or Lithium Ion Batteries that are 100 Watt Hours or greater. We can ship up to 2 Lithium Ion Batteries or up to 4 Lithium Ion Cells if they are installed in the devices they are meant to power and only if each is less than 100 Watt Hours

What countries do you not ship to?

We currently do not ship to  Cuba, Iran, Iraq, Nigeria, North Korea, Sudan, Syria, and Vietnam. This list may change with US policy changes. As a rule, if you do not see a country on our shipping calculator, we do not allow account from that country.

Can I pick packages up at your warehouse?
Due to Postal policy we are not able to allow customers to retrieve packages at our warehouse.
One of my packages has a prohibited item in it. What are my options?

Returning the item to the seller for a refund is the best option. Finding an authorized exporter for the item and having it shipped to them is another option. If neither of those work, you can always have us remove the item from your account and discard it.

One of my items was confiscated by Customs, what do I do?
If an item is confiscated it was done so because you either did not declare that item on your customs declaration, you misdeclared the value, or that item is prohibited. Unfortunately in any of these cases we will not be able to get your item back and you will need to communicate with your country’s Customs department directly.
My package is stuck in Customs in my country why?

For a variety of reasons Customs may hold your package for an extended time. The most common reasons are insufficient or incorrect information on the Customs Declaration.

We recommend contacting your Customs office to determine if they need more information from you in order to process your package.

My country’s Customs has contacted me and is asking for more information. What do I do?

Many countries have unique requirements they impose on incoming shipments. These requirements may change from time to time making it impossible for us to have cover all requirements of all countries.

If your Customs need more information in order to clear your package, please promptly provide them with what they need. If you do not provide them with the information they are seeking, they will eventually return the package to us or declare it abandoned and discard it.

Payment & Fee

Why does it refuse to allow me to pay by my credit card?

We do not accept credit card payments from all countries. When registering your account, the available payment methods for your country will display once you select your country.

If your country is among those where do we accept credit cards but our system will still not accept your payment, please make sure that your billing information is correct. If your billing information is correct, there may be an issue with your bank allowing us to charge your card. In this situation, please contact us so we can double check things on our end, after that, you will likely need to call your bank.

Registering your billing address in a country other than the one where your payment methods are registered may result in shipping delays, canceled payments, and even account closure if the misrepresentation was intentional and done so as to commit fraud.

What payment methods are accepted?

We accept Verified PayPal and Bank Wire Transfers from all countries. From most countries we also accept all major Credit Cards (VISA, Mastercard, Discover, American Express, and JCB). Available payment methods will display above your country when you register.

Can I pay using my friend / family member’s credit card or PayPal account?

No. We do require you use a payment source that belongs to you and matches your account’s billing address. Failure to do so may result in our payment processor declining your payment, flagging your account as having attempted to make a fraudulent payment, and requiring us to investigate the payment you attempted to make.

If we investigate, we will likely ask for government issued photo IDs for you and the individual whose payment source was used. Even if we deem the attempted payment as non-fraudulent, we cannot allow you to use their payment source now or in the future.

Why does the postage on my relatively light package cost so much?

In calculating postage for packages, the shipping companies (FedEx, DHL, & UPS) calculate the actual weight and the dimensional weight and use the larger of the two. Dimensional weight is calculated by taking the (Length x Width x Height in inches)/139. They do this because space on their cargo planes is a premium and large packages, even if they are light, take up that precious space. Keep this in mind when you make your purchases; this is the #1 reason for surprisingly high postage costs.

Does Vyking Ship charge me Duty Fees?

No. All outbound shipments will not have any duties paid. We recommend checking out SimplyDuty.com for a good estimate of the amount of duties that may be charged upon delivery.

Does Vyking Ship charge storage fees?

No. We allow you to keep up to a pallet’s worth of packages in our warehouse for 6 months (180 days) free of charge. (If you need to store more than a pallet’s worth of packages please contact us first). If a package remains in our warehouse for more than 180 days, it will be removed from your account and discarded; any processing fees on that package will be charged the next time you ship a package out.

Exceptions to the 180 days may be made only in cases where we are acting as a fulfillment agent for a merchant and only when terms of storage have been discussed beforehand.

Service Queries

Do you have a Personal Shopper/ Concierge/ Assisted Purchasing program?
Vyking Ship has a Purchase Assistance Program where by we can make purchases on your behalf. We charge a 5% fee on top of the total purchase price (items plus and shipping and taxes). Please contact us (support@vykingship.com) for more details.
I am a merchant, can I use Vyking Ship as a fulfillment center?
We are more than happy to split pallets or repackage larger packages into multiple smaller packages. If you plan on having more than a single pallet of goods at our warehouse, please contact us first so that we can approve of the storage.
Additionally, you will be responsible for all communication with your customers and relaying any shipping documents to us – we are to have no contact with your customers.
I am a US merchant and I don’t ship internationally, can Vyking Ship help?

You can have Vyking Ship fulfill your international shipping needs by having your prospective customers sign up for an account with us.

Make sure to talk to us first so that we can setup an account for you and you can start collecting referral bonuses!

What is the Referral Program and how can I get involved?

A referral bonus is equal to 10% of all processing fees (consolidations, customized requests, etc – everything except for the Shipping Charge) that everyone you referred spent during each 30-day period in which it is calculated. These bonuses are non-transferable and act as discounts applicable towards your next outbound shipment(s) within 30 days after the coupon is granted. If any balance remains after using it on your shipment, then that balance may be applied to subsequent shipments within that 30-day time frame.

If you are a merchant, run a website/blog, or have a large following and wish to participate at another level, please contact us.

Others

Where can I post my suggestions?
Please email them to support@vykingship.com. We would love to hear your suggestions and are continually looking for ways to improve and innovate. We will read and consider all suggestions. There are a variety of reasons why we may not implement your suggestion (cost to implement, website integration issues, etc), but please don’t take it personally.
What are the limitations of my Vyking Ship account?
  1. You may not use your account to conduct any illegal activities.
  2. You may not claim your account address as your own physical location for anything except for the receiving of packages.
  3. You may not claim that you are physically present at your account address – we don’t want anyone showing up looking for you.
  4. You may not give our phone number as a contact number for you unless in extreme circumstances and not before we give our consent.
  5. You may not use fraudulently acquired funds to pay for our services.
  6. You may not knowingly ship any prohibited items through us or to any individuals or organizations that are listed as terrorist groups or as organized crime.
What is the best way of getting in contact with Vyking Ship?
Given the time difference and cost of international phone calls, we recommend sending your inquiries to support@vykingship.com. Please give us your name and account number in the subject line. Our email support is currently handled in English only; if you send a question in another language we will use Google Translate to understand it as best as possible and then we will respond in English. Additional language support will be added in the future. If you have a very urgent issue you are more than welcome to call our support at 1-952-941-2452. If you call please have your account number ready for us. All phone support is currently handled in English. If you need to communicate in another language we recommend contacting us by email. We will not make any international calls, so if you reach us after hours and decide to leave a message, please be aware that we will not be able to call you back. We also have an online chat feature. This will provide real-time support for those of you with more urgent questions requiring follow-up. All chats will be in English and Google Translate will be used to translate any communications not sent in English. If you do not see any available staff in the chat interface, they may be assisting other customers at the time and you may wish to leave an email.
Do I have to pay sales tax on purchases I make online in the US?

This commonly asked question is one of our favorites to answer! Because we are located in Minnesota, you will not have to pay sales tax on any clothing items when you use your Vyking address.

You may not have to pay sales tax on some other transactions depending on the size and location of the seller.

Will you share or sell any of my personal information?
We will never sell your information and will not share any personally identifiable information with anyone unless compelled by law. Please see our Privacy Policy for full details.

Ready to Start Shopping? 

Open Hours

9am - 5pm US Central Time, UTC-05:00
Monday to Friday
excluding major US holidays

Our Office

11535 K-Tel Drive
Minnetonka, MN 55343
USA

Delays Notification

Delays Notification

We are experiencing exceptional delays for most US Postal Service shipments due a massive backlog in US Customs Export Clearance and insufficient air traffic for the USPS to move packages to many countries.

Some delays may be in excess of 1.5 months so we recommend that you take this into consideration and use DHL or FedEx if you need your shipment within a reasonable amount of time.

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