Purchase Assistance
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Open Hours
9am - 5pm US Central Time, UTC-6
Monday to Friday
excluding major US holidays
Our Office
11535 K-Tel Drive
Minnetonka, MN 55343
USA
At Vyking Ship, we are pleased to be able to offer our own Purchase Assistance Program. The concept is simple: we make merchandise purchases for you when you’re unable to do so yourself.
This type of service has a lot of different names, including: Concierge, Personal Shopper, Daigou, Uncle, or Big Brother. Many of you will never find the need for us to make purchases on your behalf, but here is a list of reasons why you, or others, may find this service necessary:
One of the most important aspects of a purchasing program is the pricing. At Vyking Ship, we have matched the low 5 percent fee that nearly all industry leaders charge. This fee is calculated as 5 percent of the entire purchase price including the items, shipping and handling, taxes, and any other fees that the merchant might charge.
We are not only a purchasing assistant, but also an international package forwarder. This means that we can buy and ship the items you want to purchase from the same site.
We do not outsource any of the processes along the way so we are able to quickly and effectively make any changes or fix any issues that come up. There is still only one email address you would need to contact (support@vykingship.com) with any problems or questions, so there is no back and forth between departments or companies to get things done.
There are many shopping assistance services out there that are operated by an individual that is not even in the USA. They outsource all of the shipping to USA forwarders and, although they may have a good relationship with the forwarder, there will always be a communications gap that can cause delays or mix-ups.
Having everything under one roof prevents these communication problems.
We do have some purchasing limitations to this service. These limits are as follows:
We also reserve the right to decline to make any purchases that we feel will be problematic for some reason not listed here.
We currently only accept Verified PayPal and Bank Wire Transfers.
For established customers (those who have shipped at least 3 packages AND been an account holder for at least 3 months)
For new customers (those who have shipped 2 or less packages or have been an account holder for less than 3 months)
If you have any questions about our service, please contact us support@vykingship.com and we will be happy to help you.
9am - 5pm US Central Time, UTC-6
Monday to Friday
excluding major US holidays
11535 K-Tel Drive
Minnetonka, MN 55343
USA
The USPS has also suspended most services to New Zealand. Packages sent through USPS or USPS through Asendia to New Zealand can only ship via Express.
USPS service to Australia has also been limited. If you are shipping through USPS or Asendia, you must select Express, First Class, or World Tracked.
Any payments received for shipping options that are not available will be refunded, and the package will be re-entered into your Vyking Ship account.
Please contact us if you have any questions. For a list of USPS service suspensions, please visit their website: https://about.usps.com/newsroom/service-alerts/international/
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