Shipping Service Info

Shipping Info, Inqueries & Claims

Here is a list of the shipping methods Vyking Ship offers, and key information regarding each service. Unless otherwise noted, these times are in business days (weekends and holidays excluded) and are estimates, not guarantees.

Domestic Shipments (within the US)

USPS First Class: Service is only available if package weighs less than one pound. 2-5 days of transit time. Insurance available for an additional fee based on the declared value of the package. Inquiries cannot be opened with this service, but claims can be filed 30 calendar days and no later than 180 calendar days after original date of mailing if insurance was purchased. Insurance only covers contents of package, there are no postage refunds for lost packages.

USPS Priority: 1-3 days of transit time. Insurance available for an additional fee based on the declared value of the package. Inquiry can be opened 15 days and no later than 60 days after original date of mailing if there have been no tracking updates in the last 3 days.

FedEx Ground: Transit time is calculated based on final destination. Insurance automatically included. Claim for lost items must be started no later than 60 calendar days after original mailing date.

FedEx Overnight: Delivery is guaranteed by 8pm the next day after shipping. Insurance automatically included. Claim can be started if guarantee is not met.

International Shipments

World Tracked through Asendia: Service is only available if package weighs less than two kilograms. Package is delivered by a postal service in Asendia’s network and may not necessarily be handled by USPS after leaving the US. 9-30 days of transit time. Insurance automatically included but electronics are not insured with this shipping method. Claims for lost packages can be started 45 calendar days and no later than 90 calendar days  after original date of mailing. Insurance only covers contents of package, there are no postage refunds for lost packages.

USPS Priority International through Asendia: 9-20 days of transit time. Insurance automatically included. Inquiries can be opened 10 calendar days and no later than 180 calendar days after original date of mailing if there have been no tracking updates in the last 3 days.

USPS Express International through Asendia: 6-9 days of transit time. Insurance automatically included. Inquiries can be opened 5 days and no later than 90 calendar days after original date of mailing if there have been no tracking updates in the last 3 days.

USPS First Class International: Service is only available if package weighs less than two kilograms. 7-60 days of transit time. Insurance available for an additional fee based on declared value of package. No inquiries can be opened for packages sent with this service, but claims can be filed between 30-180 calendar days from original date of mailing if insurance was purchased. Insurance only covers contents of package, there are no postage refunds for lost packages.

USPS Priority Mail International: 6-10 days of transit time. Insurance available for an additional fee based on declared value of package. Inquiries can be opened 10 days and no later than 180 calendar days after original date of mailing if there have been no tracking updates in the last 3 days.

USPS Express Mail International: 3-5  days of transit time. Insurance available for an additional fee based on declared value of package. Inquiries can be opened 5 days and no later than 90 calendar days after original date of mailing if there have been no tracking updates in the last 3 days.

FedEx International Ground: Service is only available to Canada. 6-10 days of transit time. Insurance automatically included. Claims for lost items must be started no later than 21 calendar days after original mailing date. This is the only shipping method where flammable items and excess lithium-ion batteries can be shipped to Canada.

FedEx International Economy: Transit time is calculated based on final destination. Insurance automatically included. Claim for lost items must be started no later than 21 calendar days after original mailing date.

FedEx International Priority: Transit time is calculated based on final destination. Insurance automatically included. Claim can be opened for a package that is delivered later than calculated transit time, with some exceptions. See claims section below.  Claims for this service must be started no later than 15 calendar days after original mailing date.

DHL International Express: 1-4 days of transit time to most areas of the world. Insurance automatically included. Claims must be started within 30 calendar days from original mailing date.

Tracking Differences

USPS and USPS through Asendia offer similar services, but they have differences in how their tracking works. Packages shipped with a USPS service are immediately trackable on the USPS website, usps.com. Packages shipped through Asendia will be given a number that can be used on Asendia’s tracking website, asendiausa.com/tracking. There will not be any tracking updates for 3-4 days after you receive the shipping notification from Vyking Ship: this is the amount of time it takes for your package to arrive and be processed at  Asendia’s facilities. Once Asendia processes your package, it can be tracked on the USPS website. Beyond this, the services are very similar. All packages travel to Chicago, Illinois to their international service center (ISC). Packages are then processed through US customs to be cleared for export before being given back to USPS. Packages then go to the nearest airport to fly out of the country.

Insurance for World Tracked and First Class packages is not available for packages being delivered to the following countries:

 

  • Algeria
  • Angola
  • Belarus
  • Bosnia and Herzegovina
  • Burundi
  • Cote d’ivoire (Ivory Coast)
  • Croatia
  • Democratic Republic of the Congo (DRC)
  • Jordan
  • Liberia
  • Moldova
  • Montenegro
  • Paraguay
  • Republic of the Congo
  • Russia
  • Serbia
  • Sierra Leone
  • Sri Lanka
  • Sudan
  • Togo
  • Yemen
  • Zimbabwe

Claims/Inquiries

If you are looking to open an inquiry or file a claim for a USPS package, if you are seeing no updates after the package has reached or been processed through the Chicago ISC, similar to the screenshot below:

shipping info inquiries claims

It is very likely that the package is in US customs. Inquiries cannot be opened on packages at this stage. US customs has the ability to hold packages for as long as is necessary to clear the package for international travel, and the USPS cannot contact US customs offices regarding these packages.

If the above does not apply to your shipment, once the specified waiting time has passed for your shipment, an inquiry or claim can be started, depending on the service you selected.

If you selected a USPS service that doesn’t offer inquiries but has insurance, you will need to email our support team at support@vykingship.com with the following:

  1. A written statement from yourself, stating that the package has not been delivered
  2. All invoices/purchase receipts for items that were included in the package

For all other services, email support@vykingship.com with your tracking number in the subject line, and request an inquiry or claim to be started on that package. Vyking Ship will start one on your behalf. Claims can only be opened on USPS packages after an inquiry has determined the package to be lost.

Ready to Start Shopping? 

Open Hours

9am - 5pm US Central Time, UTC-6
Monday to Friday
excluding major US holidays

Our Office

11535 K-Tel Drive
Minnetonka, MN 55343
USA